Returns:
Unfortunately we can’t offer you a refund or exchange if the items are perishable, such as coffee related items. 

* Reduced or clearance items cannot be refunded or returned and are not included in our 30 day return policy.

In the most extreme conditions with evidence based returns and to be eligible for a return, your item must be unused/ unopened/ unwashed and in the same original condition that you received it. It must also be in the original packaging and within 30 days of the original purchase/order, or 14 days if the items are coffee related. 

We supply goods that are Perishable i.e coffee and that could possibly been contaminate by the customer when opened/received by the customer, in wish a return is not possible.

If you have ordered the wrong item accidentally please get in touch with our customer service team within the hour of placing the order as we can cancel and refund your purchase.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error can not be returned. Please contact our customer service team with evidence and proof if any of your goods are damaged or missing and a full investigation will be launched! Investigations take between 14-30 days after the goods have been submitted. After which an outcome will be finalised by our team and a refund or exchange will be processed.

In most cases the customer will return the items/order at their own cost. A returns address will be provided by us to ship the returns to. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at triple9coffeeorders@hotmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged with proof of damage and only after a full investigation has been submitted. If you need to exchange it for the same item, send us an email at triple9coffeeorders@hotmail.com and the team will help where possible. 

Shipping
To return your product, you should mail your product to: (please contact us for returns address)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without a trackable shipping method.