What payment methods do you accept?

We accept PayPal and all major debit and credit cards, including Visa and MasterCard.

How long will my order take to arrive?

Orders usually arrive within 3–5 working days (excluding Sundays). We pick, pack, and dispatch within 48 hours. For coffee beans or ground coffee (roasted to order), please allow an extra 24 hours. All orders are shipped via Royal Mail Tracked Service.

My order hasn’t arrived — what should I do?

If your order has not arrived within 7 working days of your dispatch confirmation, please contact us at triple9coffeeorders@hotmail.com with your order number. All orders are sent with proof of postage and tracking.

Can I return my order?

Yes, returns are accepted if the product is unopened and in its original condition. Customers are responsible for return postage costs and, if exchanging, any additional delivery charges. Please contact us before sending your order back.

Returns Address:

Triple Nine Coffee

Woodbridge Delivery Office

9 Cumberland Street

Woodbridge

IP12 4AA

United Kingdom

What if my order was damaged during delivery?

If your order arrives damaged, please email us with photos of the items and packaging. This helps us reclaim the order with Royal Mail. Please note, this process can take up to 15 working days once we receive the damaged items.